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Privacy Policy

AERO SOLUTIONS PRO LLC  ·  Effective Date: May 1, 2026  ·  Last Updated: May 28, 2026

This Privacy Policy describes how AERO SOLUTIONS PRO LLC ("Aero Solutions Pro LLC," "we," "our," or "us") collects, uses, and shares information in connection with all applications developed by AERO SOLUTIONS PRO LLC, including CrewAlert, and the aerosolutionspro.com website (collectively, the "Services").

1. Data We Collect

We collect information you provide directly to us, including:

  • Account information (if applicable), such as email address
  • Scheduling and duty data you enter into the app (reserve windows, trip details, FDP entries)
  • Feedback and support communications you send to us
  • Unknown schedule formats submitted through the feedback capture mechanism (PII is stripped before processing)

We also collect certain information required to operate app features and subscriptions:

  • Push notification tokens provided by Apple Push Notification service (APNs), used to trigger reserve and trip Live Activities when the app is not open
  • Subscription status data through RevenueCat (such as entitlement status and transaction identifiers) to verify whether your subscription is active
  • Device type, operating system version, and app version
  • Crash reports and diagnostic data through Apple's standard frameworks (when enabled in iOS settings)
  • General usage analytics (anonymous, aggregated)

2. Optional Schedule Import Submissions

CrewAlert includes an optional "Send anonymously" action on the schedule import screen. Nothing is sent unless you explicitly tap that button for a given submission.

When you choose to submit, we may receive:

  • OCR text extracted on-device from your schedule screenshot
  • Any edits you make to that text before parsing
  • The structured JSON output generated by the parser (for trips, reserves, and related events)
  • Your selected airline name
  • A device-scoped anonymous identifier generated by iOS for this app install (identifierForVendor)

These submissions are used only to improve schedule parsing quality by airline using real-world samples. Submission is optional each time, and you can opt out by simply not tapping "Send anonymously." We do not sell this data, and we do not use it for advertising or cross-app tracking.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Services
  • Respond to support requests and user feedback
  • Develop new features based on usage patterns and submissions
  • Improve schedule import and parsing accuracy across supported airlines
  • Ensure compliance with applicable laws and these Terms

4. Data Storage

Scheduling and duty data you enter into CrewAlert is stored locally on your device using standard iOS storage mechanisms (UserDefaults and App Groups for widget functionality). We do not currently operate a cloud sync service. Your data does not leave your device except as described in this policy.

Optional schedule import submissions are transmitted to and stored on our servers hosted on Railway for parser improvement workflows.

5. Sharing of Information

We do not sell your personal information. We may share information with third parties only in the following circumstances:

  • Service providers: We use RevenueCat to manage in-app subscriptions. RevenueCat may collect purchase-related data subject to their own privacy policy.
  • Apple: App Store purchases, APNs token infrastructure, and crash diagnostics are processed by Apple, subject to Apple's privacy policy.
  • Legal requirements: We may disclose information if required by law or in response to a valid legal process.

Optional schedule import submissions are not sold, not shared with advertisers, and not used for third-party marketing.

6. Data Retention

We retain information only as long as necessary for the purposes outlined in this policy or as required by law. You may delete the app at any time, which removes locally stored data from your device.

Optional schedule import submissions are retained until related parsing improvements are deployed, after which samples are removed according to our operational retention practices.

7. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

8. Security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, or to opt out of certain data uses. To exercise any of these rights, contact us at the address below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by updating the "Last Updated" date. Continued use of the Services after changes are posted constitutes your acceptance of the revised policy.

11. Contact

AERO SOLUTIONS PRO LLC
support@aerosolutionspro.com
aerosolutionspro.com

Aero Solutions Pro LLC
AeroSolutions Pro LLC

Flight-tested tech for aviation professionals. Built by pilots, for the people who never stop moving.

Chicago, IL · support@aerosolutionspro.com

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